Privacy Policy

Privacy Policy

Introduction

At https://eco-friendly-carpet-cleaning.storysurge.net (hereafter referred to as “Eco-Friendly Carpet Cleaning,” “we,” or “the Company”), we prioritize your privacy and are committed to protecting your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and processing of information from users who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, applications, or services that you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy is relevant when you engage in the following activities:

  1. Using our applications or services as an authorized user.
  2. Visiting our website(s) linked to this policy.
  3. Subscribing to our newsletters, emails, or other communications.
  4. Interacting with us via phone calls or text messages/SMS.

Personal Data Collection

We collect various categories of personal data, which include:

  1. Account Information: Details related to your registration and account creation, such as user names, email addresses, and passwords (hashed and salted for security).
  2. Payment Information: Data needed for processing transactions, including cardholder names, card numbers, expiration dates, and CVV/CVC codes.
  3. Financial Information: This may include banking details, transaction history, and other financial records required for billing and accounting purposes.
  4. Purchase Information: Details about products or services you’ve purchased from us, such as order numbers, quantities, and delivery addresses.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and advertising IDs.
  6. Location Data: Geographic information provided by your device when using our location-based services.
  7. Feedback: Comments, reviews, and responses you share with us regarding our products or services.
  8. Social Media Information: If you choose to connect your social media accounts, we may collect data from those platforms (with your consent) to personalize your experience.
  9. Product Information: Details about the products you view, search for, or purchase on our site.

We obtain this data through direct user input, interactions with our platform, and automated technologies used for analytics and personalization. Additionally, we may receive personal data from third-party sources, such as payment processors, when necessary for service provision.

Cookies

We employ cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These ensure basic functions like login and navigation work correctly.
  • Preference Cookies: Used to remember settings you’ve chosen, such as language preferences.
  • Analytics Cookies: Track user behavior to provide insights for improving our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Fulfilling your orders or providing requested services.
  • Respecting legal obligations and regulatory requirements.
  • Conducting analytics and improving our products.

Once the purpose is fulfilled, we securely delete or anonymize the data.

Security Measures

We implement robust security measures to protect your personal data:

  • Encryption: We use encryption for data in transit and at rest to safeguard sensitive information.
  • Secure Processing: Our payment processors adhere to strict industry standards (PCI DSS) to ensure secure transactions.
  • Third-Party Engagement: We engage only reputable third-party service providers who comply with our security standards.

Children’s Privacy

We do not knowingly collect personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access: The right to request access to and receive a copy of your personal data.
  • Rectification: The right to have inaccurate or incomplete data corrected.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances.
  • Restriction: The right to limit the processing of your data in specific situations.
  • Portability: The right to receive your personal data in a structured, commonly used format.
  • Objection: The right to object to the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data rights.

To exercise these rights or file appeals/complaints, please contact our Data Privacy Team at [email protected]. We will respond within the time frame prescribed by applicable law.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review it regularly.

Contact Information

For any questions related to privacy, data requests, unsubscriptions, or other inquiries, please contact us:

  • Email: [email protected]
  • Address: Eco-Friendly Carpet Cleaning, [Street Address], [City, State, Zip Code]